FAQ

READY TO SHIP (RTS) ITEMS:

  • Once your order is placed it could take up to 7 business days to ship (unless otherwise stated in the actual product listing so please read all information carefully)


MADE TO ORDER ITEMS:

These are for custom orders. They are designed and created after we receive your payment and may take longer to ship. The average turnaround time is about 7-14 days.


GENERAL SHIPPING INFO:

  • You are responsible for providing us with the correct shipping address. If we ship to the address you provided and it was an error on your part then we are not responsible. Shipping fees and/or the item will not be refunded. 
  • All items are shipped US First Class Mail or Priority with delivery confirmation and a tracking #. The travel time is usually 2-5 business days once shipped.
  • If purchasing multiple items from the shop they may ship separately. Don't worry, we will cover any additional shipping fees :) 
  • Generally we can not expedite orders, please message us BEFORE you place your order if you need the item by a certain date. We will try our best to accommodate you :)


PAYMENT:

  • Major credit cards are safely processed through Shopify.
  • Refunded payments will appear in your account within 5-7 business days, depending on your bank.
  • If you buy an item then notice a coupon code shortly after your purchase you are committed to the first sale. We can not give out price adjustments, thank you for understanding!



RETURNS/EXCHANGES

ALL SALES ARE FINAL!

Due to Covid-19, no returns or exchanges will be accepted.


No exceptions to any cancellations.
However, please contact me if you have any problems/concerns with your order.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads
  • Items on sale
  • One-Offs


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PERSONALIZED/CUSTOM ITEMS

ALL CUSTOM AND PERSONALIZED ORDERS ARE FINAL SALE.

Due to the nature of our items-- Once production is in progress, orders cannot be changed or canceled. Any changes or cancellations will acquire a cancellation fee. Fee will vary depending on how far along we are in production.